Archive for May, 2010

FASHION: Paris is and will for ever be the capital of fashion. Fashion designers from across the world flock to the French capital to learn the realities of the world’s most fickle business.

The services offered by VoIP are extraordinary in their true nature and was unknown in the earlier times. It has gained momentum with its high-end carrier services reaching out to the mobile operators, resellers and contact centres. VoIP has efficiently reached out to manage the communication needs of people at large and even of the large organisations.

There are several innovative services offered by the voice over IP. Some of the latest services offered by the VoIP service providers can be listed below:

1.Carrier VoIP Services: It is true that customers can benefit from a collaborative agreement that encompasses 40 global network providers. This service has helped to foster economic growth through a range of value added services. It conforms to the highest quality standards.
2.Reseller VoIP Services: Organisations willing to enter into the lucrative VoIP domain, but lacking in technical expertise for the same can opt for the reseller VoIP Services. This is because the requirement for investment is minimum. This reseller panel has round-the-clock technical support and such organisations work hard to build their own brand. This is the reason why users can rely on them.
3.Contact centre solutions: These are parts of business VoIP service and are utilised for customer relationship management. These solutions help to increase the productivity, efficiency and profitability levels of contact centres and call centres.
4.Corporate business solutions: With these solutions, business organisations that have a global presence are in a better position to manage these solutions more efficiently. In fact, VoIP services offer ‘hosted solutions’ that connect various corporateoffices of an organisation into a cohesive whole. So, now with the freedom to work efficiently from various offices and with VoIP call termination services, the corporate organisations are drawing profits as never before.
5.Managed Partitioning Services: These technical solutions can be received on-demand when the customers are provided by dedicated switches. These switches can be used to provide services to the end users. So, now with these solutions, the customers can develop their own brand identity and have fulfilling relationships with their clients.
6.Solution for ISPs: The ISPs can utilise the customised solutions of service providers in order to sell voice over services to the end users. With proper technical support, equipment specifications and round-the-clock monitoring, the solutions have proved to be beneficial on several contexts.

VoIP has thus emerged as a single solution to topsy turvy situations that arise in the business organisations. Many difficult situations arising out of manual works and lengthy procedures are solved by the business VoIP service. In fact, Voice over IP has emerged as the single best solution for maintaining efficiency in corporate business solutions contact centre operations, managed partitioning services and high tech carrier services. The revered users of VoIP are also ensured of efficient technical support.

The VoIP technology has thus become a choice of people and the users can actually make the best use of this technology to become successful in their business as well as professional ventures. This system of telephony is very effective in meeting people’s needs. The users remain satisfied with the service as they can use it to make calls, send messages and also share files. The technical gratification makes users fall for the services of VoIP. In fact, people have started to abandon their traditional phone lines and adopt the Voice Over IP connections.

Information about VoIP and VoIP service providers can be gained from the Internet. Many websites give detailed information about VoIP and its service. Users can also remain updated about the various plans offered by the service providers that may be offered either by resellers or whole sellers. Voice Over IP has really brought revolutionary changes in people’s lives.

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To Clarify: I’m NOT a fan of MSNBC at all. And I’m still not sure where this guy Dylan Ratigan stands; Good guy?Bad guy? Not sure. But I’ve seen him here on YT several times breaking down the Federal Reserve Con, telling it like it is, exposing Bernake, Greenspan, Geithner & the enemy of America, The Federal Reserve.

The current credit crunch is creating ever increasing pressure on companies to reduce costs in order to remain competitive. As a result many analysts and market observers are predicting that the number of outsourcing deals will increase with a much greater emphasis on reducing and controlling operating costs and gaining a predicted improvement in service performance – the luxury of ‘innovation’ and flexibility is likely to take a back seat until the global economy recovers and provides a suitable environment for more strategic approaches.

Outsourcing at its simplest level is about delivering an agreed package of services to meet the current and anticipated requirements of the business with the ultimate measurement of success being stakeholder satisfaction and corporate performance. Both customers and suppliers measure this success through Service Level Agreements.

The contract that delivers those services must be robust enough to allow the parties to predict the cost and quality of services delivered but at the same time must be flexible enough to respond to changes in business requirements. That’s a tough balance to achieve and many organisations simply won’t get close.

Despite the fact that an outsourcing relationship can directly, or indirectly, affect the performance of a business for a significant number of years, many organisations still fail to recognise the absolute importance of aligning service delivery to business needs, and tend to treat the Service Level Agreement (SLA) as a post contract afterthought or a necessary evil that is all too easily confined to the top drawer after signature.

This weakness is likely to be exposed as never before during this credit crunch period as the pressure increases to conclude deals more quickly and more aggressively to minimise the cost of procurement and meet financial objectives. Developing and maintaining  effective SLAs will be critical for both customer and supplier organisations if they are to avoid the potential for future relationship difficulties.

A well written and well executed SLA lies at the heart of all successful outsourcing relationships and can often be a strategic differentiator for both parties. When executed properly the SLA ensures that the customer receives value for money from its supplier by balancing cost and quality of services.

So what makes a good SLA? Here are eight tips that should help you get the most out of your service contracts:

Baseline, baseline, baseline – the SLA is only as good as the baseline data against which it operates. Therefore before entering into any new outsourced relationship, the level of existing service should be captured and baselined. This is equally true whether it is a new outsource or the transfer of an existing supplier contract.This will help to establish minimum acceptable service levels, to identify the performance goals that will be part of any future outsourcing contract, for defining the metrics against which service delivery will be measured and for quantifying service improvement.

Establish and monitor critical KPIs pre-contract – the SLA must deal with monitoring and measuring critical service level performance. Essentially, every service must be capable of being measured and the results analysed and reported. The benchmarks, targets and metrics to be utilised must be specified clearly and unambiguously. However, an over reliance on measuring for measuring sake, or the setting of unrealistic expectations with respect to what the SLA will achieve, can result in a break-down of the relationship that the SLA was originally designed to foster. The focus should be on identifying and measuring a small number of business critical KPIs during pre-contract discussions that will become effective from the very start of the new contract. Additional KPIs can always be added at a later date.

Embed the SLA into a structured Service Management Framework – on its own, an SLA is not sufficient. It is only part of the service relationship picture. It needs to be accompanied by a clear and concise definition of those business objectives that are directly impacted by the services being outsourced. It must be surrounded by a flexible and proactive service management framework that incentivises the supplier to continually improve its delivery performance. Both parties must understand the cost implications of initiating desired service improvements and must acknowledge the commitment necessary to achieve success. But …

Don’t over-engineer the model – in some instances where outsourcing relationships have become strained customers have sought to use the SLA as a weapon for continually squeezing the supplier whilst the supplier has seen management of the SLA as a burden and a drain on resources that should be focused on delivering contractual services. The incremental cost of this over-management is inevitably placed back onto the shoulders of the customer in terms of increased charges or reduced services. On both sides of the outsourcing relationship, the SLA can sometimes be seen as the end goal to which virtually all resources are directed, rather than as a means to achieving the original business objectives.

Be reasonable and realistic – many customers believe that the supplier will automatically deliver levels of service that are significantly higher than their current experience. Whilst this can be a future and worthwhile target, the reality is that simply transferring responsibility for the provision of service will not necessarily result in an immediate improvement to that service. Each party’s requirements must be reasonable and realistic in terms of technology, organisational capability and cost.

Establish a mechanism for dynamic benchmarking – there should be a link between existing service delivery and continual performance improvement using tools such as dynamic benchmarking and applying industry trends to set new goals and targets. This is in the interest of both the customer and the supplier. For the customer’s part they have confidence that they are well positioned to take advantage of performance improvement opportunities. For the supplier, they have the opportunity of building new best practice into their standard service model to reduce the cost to them of service delivery and therefore improve their own profitability. Everybody wins.

Balance penalty and reward – having established metrics and measurement methods you will need to set out what happens in the event of single or recurrent service level failures. You should treat each of these differently but consider multiple individual service failures in a given period as critical as a single recurring failure. Rebates or service credits are a typical approach with the customer retaining the option to terminate with financial penalties for consistent breach. Whatever the regime, the size and nature of financial penalties that a supplier is likely to agree to is unlikely to adequately compensate the customer for the real business impact of service level failure. The agreement therefore needs to take a more positive approach that seeks to incentivise over performance where there is a business benefit delivered as well as punish non-performance.

Define operating levels as well as service levels – as Newton once remarked “for every action there is an equal and opposite reaction”. In the context of the SLA the customer will have a responsibility in some way for enabling the supplier to meet its performance obligations, whether that is due to customer responsible systems or retained business processes.  Therefore for every service level or KPI, the SLA needs to define the customer related process or system activity upon which it may be dependent.

Getting the right SLA in place relies more on common sense and structured approach than rocket science. SLAs are simple two way agreements that ensure performance against contract. They are about:

knowing where you are today; deciding where you want to be tomorrow; helping you plan how to get there; and importantly telling you when you have arrived. 
                                                                                        

They are also about continuous improvement in both relationship and service delivery.

There is a thin dividing line between success and failure and that’s what makes the process of developing them challenging. Get them right and they will protect your investment and support your business objectives. Get them wrong and you will end up paying heavily.

 Source: Outsourcing Leadership Forum

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The business environment in Greater Hamilton area

If you are in the market to buy a business for sale in Hamilton, please take some time to consider the changing local economic landscape and what that can mean for you as a business buyer.  This article will explore some of the unique features about the Hamilton business market that you should think about during your business search.

Hamilton is no longer a ‘blue collar’ dominated economy

For many generations, industrial production has been the backbone of Hamilton’s economy.  In many ways it still is but its prominence is certainly shifting.  In Hamilton today, steel and the associated ancillary companies are a major part of Hamilton’s business culture but a new realty is emerging.  Hamilton is transforming into a service-based business economy.  In fact, industrial production has been surpassed by the healthcare industry as Hamilton’s largest employer.  If you are looking to purchase an existing business for sale in Hamilton you should think about what this diversified local Hamilton economy could mean to you.

Downtown

Ask any Hamiltonian about “downtown” and you will certainly get a passionate response.  For many years the issue of Hamilton’s downtown revitalization has dominated the local media and many opinions have been formed.  The truth is that many of Hamilton’s businesses have left the downtown core and relocated to the outskirts of the city – as have many residents.  Further, the pressure from big-box retail and a changing workforce means that the traditional concept of what a ‘downtown’ is supposed to be is being challenged.  The City of Hamilton is doing much to stimulate business activity in the downtown core.  There are Business Improvement Areas (BIA) designated with incentives to businesses and property owners as well as aggressive residential loan programs designed to promote the creation of residential living units in the core.  If you are pondering a business for sale in Hamilton (especially in the downtown area) you need to investigate what the key drivers are for a successful business in Hamilton downtown.  A quick drive down James Street North will demonstrate the evolution of the area into a more vibrant art district, with many new businesses emerging.

Hamilton Airport

If you are considering a business for sale in Hamilton and if transportation is a vital piece of the business success you should explore the benefits of having an airport located within the city boundaries.

Location of Hamilton

The city of Hamilton is strategically located on the shores of Lake Ontario with relatively close proximately to Toronto, Lake Erie, Lake Ontario, London, Windsor, Lake Huron, Niagara Falls, Ontario and beyond.  Hamilton has port facilities, an airport, rail infrastructure and a vibrant business community.  All of these ingredients can indicate that Hamilton may be perfectly poised to re-invent itself as a major transportation hub for Canadian trade flows.  If you are thinking of investing in a ‘Hamilton business for sale’ the opportunities here should be considered.

What about a simple small business?

If you are not looking for a business for sale that requires shipping or airport infrastructure but are simply looking for a small business for sale in Hamilton that is well positioned to grow in the local economy, Hamilton does have many great options – but you do need to do your homework.  Talk to a local business broker to discover the business for sale Hamilton options available.  Check with the Hamilton Chamber of Commerce to talk to different business owners in the city and to network.   Hamilton has many excellent business for sale available but buying a business does take time, regardless of the city.

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Inso Business Process Outsourcing services offer great advantages as cost reductions, improving the efficiency and quality upgrades and is one of the main reasons for outsourcing is very popular in worldwide. Global Business Process Outsourcing (BPO) is now an astonishing $ 148 billion, something irrefutable evidence on the success of outsourcing services. The best part is that the outsourcing of long-term benefits as well. Results, such savings can be a lasting success, to maximize the benefits for business customers. It will be easier for companies to develop the skills necessary to stay the course before today’s highly competitive, environment.

Business Process Outsourcing (BPO) is the allocation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Few of the motivation factors as to why BPO is gaining ground are:

• Factor Cost Advantage

• Economy of Scale

• Business Risk Mitigation

• Superior Competency

• Utilization Improvement

Why Outsourcing from India?

The Business Process Outsourcing (BPO) in India, the sector was 70 per cent per year and is now worth $ 1.6 billion and employs 100000 people. And analysts say McKinsey, BPO has contributed to increase only 27% in 2008 to provide $ 17 billion of revenue and employment to a million people.

Inso offers tailor-business services with international standards of accuracy and execution time. The organization has experience in handling large amounts of data require large companies and public organizations. Our BPO / IT transfer services are as follows:

• BPO Services
• IT Enabled Services
• Transcription Services
• Technical Support Services
• Content Development
• Data Conversion
• Data Entry
• Data Processing
• Knowledge Management Services
• Inventory and logistics information Services
• Accounting and Reconciliation Services
• Electronic Publishing
• Quality Audits
• Benefits Administration
• Payroll Processing
• Data Transcription Services
• CRM services

We offer world-class Offshore Telemarketing Call Center solutions and BPO services to promote the success of our customers by providing innovative technologies, value-added applications and services, customers increase productivity improve the quality of their customer communication and provide maximum support and know-how to achieve. We are doing our utmost for the highest customer satisfaction to our customers by offering superior Inbound Call Center Services, BPO Outbound Call Center Services and telecommunications services marketing services. We are committed to quality in all our efforts. Our experience has taught us that our success is a direct consequence of the development of our company to achieve your goals.

Our Services

• Order Taking and Sales Services
• Customer Support Services
• Answering Services
• Technical Support Services
• Outbound Telemarketing Services
• Date Entry, Research & Gathering
• Billing & Collection Services
• Lead Qualification & Verification
• Customer Billing & Collections
• Third Party Verification
• Credit Card Processing Setup
• Shipping & Fulfillment Services

Inso works in conjunction with businesses ranging from small businesses to Fortune 500 companies to create effective partnerships and marketing formulas, the results obtained. As a society we are working diligently to support your needs. As a customer, you are our number one priority. Our sole objective is to support … to meet our commitments to you.

We do love your business and we will increase your business strategy. Please visit our web site http://www.inso.us.

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If you are a business owner, the decision to sell a business is a major step to take.  Preparing to list your business for sale is a major undertaking in itself and steps should be taken to ensure that your company sells as quickly as possible and that you achieve the best selling price.

Here is a list of some things you should keep in mind before your list your business for sale.

Equipment and machinery maintenance
It is important to ensure that your equipment is properly operating and serviced.  A potential buyer will investigate the condition of your equipment and if it is not operating properly that could raise a red flag.  If you have a service or maintenance contract it is advisable to have these records available.

Overall appearance of your business
It is highly advisable that your business for sale be kept in a neat and tidy condition.  All customer areas as well as plant or shop space should be well organized, and in immaculate condition.  An unkempt business operation is an indicator to a business buyer that perhaps the overall business is not properly manages.

Relevant operating procedures documentation
A business buyer may be intimidated by the prospect of owning and operating a business so it would be advisable to set his or her mind at ease by providing documentation on critical procedures required to run the business.  Documented operating procedures should be prepared prior to listing your business for sale.

Information about your customers
One of the main questions a buyer will ask about your company will be about your customers.  How well do you know your customer base?  You should know who your top customers are, what percentage of sales your best customers represent and make note of any special circumstances (example –  long term customer contracts, major new accounts, etc).

Staffing requirements
Be prepared to discuss staffing issues with a business buyer.  You should know the current level of staffing, what each person does (position descriptions are helpful), how much payroll represents and if there are any seasonal issues or special skills needed with respect to your employees.

Take a physical inventory
Just before your put your business for sale you should do a thorough inventory.  Buyers will ask about inventory levels so it is recommended to have an accurate record to preset when asked.  Discard any unsellable items and keep your stock area organized and tidy.

Be open about any legal issues
Be forthright about any legal issues that the company may be facing.  Offer this information to potential buyers.  The worst thing you can do when you list your business for sale is to keep information hidden.  A prudent buyer will uncover these issues during due diligence.  Frankness is the best policy.

Find professionals
Besides a business broker, you will need to retain the services of a lawyer and accountant in order to sell your business.  A lawyer is a key person to retain to review all contracts and agreements before you sign them.  An accountant will help your with the accounting issues, financial due diligence and taxation issues that are triggered at a business sale.

Financial information
You will need to have some significant financial information in order if you want to successfully list your business for sale and attract good buyers.  Ideally, you should have 3-years of financial statements that have been prepared by an accountant.  You will also need to have income tax returns, the most recent period’s P&L, sales tax returns, bank statements, employment tax filings, A/R and A/P aging schedules, inventory schedule and asset list – among other things! 

Listing your business for sale is a big decision.  Getting prepared before you list your company with a business broker is the best advantage you can have to sell your business with confidence.

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Every year analysts take a look at the business world. They measure the trends, validate what is new, evaluate what is disappearing. Some new trends have a real significance on the business world and will define success in the coming years.

Some current trends are the increase of eco-awareness and the number of new businesses popping up to meet new consumer needs. Eco-consultants for the home are learning their trade while passing on their skills. This is one business that is changing almost daily.

The disappearance of down time and down space is the next trend. The message ‘The office is closed…’ anymore. They expect the office to be open 24/7. They expect to be able to talk to someone whenever they click the button on the website, or telephone the office. The work at home, remote, and virtual offices are eliminating the term ‘down time.’

Radical Transparency

The Internet and more particularly blogs have given birth to Radical Transparency. Businesses are revealing their secrets online. Their CEOs are admitting when they do not have the answers. The blog reports when they are facing financial difficulty. In the old days businesses hid their secrets. Today, business owners are working and living among a world of customers who are as business savvy and able to read between the lines as the business owner is.

There are many stories of CEOs and business owners who saved their business by offering full disclosure. They won their client’s respect and confidence.

Personal Responsibility

Two decades ago the boss was the boss. He did as much or as little work as he wanted. His secretary or personal assistant did the major part of the workload. The manager took long lunches, attended meetings, and was often emotionally abusive.

Today’s bosses are learning about horizontal responsibility, and self-actualization of their employees. They hire life coaches to help them learn the ’7 habits of successful people’ and keep them on the path to success.

A Small World

The concept that ‘The World is Local’ has been growing for several years. It is now possible to be in Japan one day and Germany the next. Small business owners can talk with a supplier in Africa and one in Asia at the same time.

VoIP telephone service has made unlimited long distance the norm. Satellite has linked the globe’s network in ‘real time.’ We can read the newspaper online, watch thousands of local television shows via our computers, and watch video streaming from our competitor in Australia. It is easier for people to meet locally. The cell phone has made us instantly accessible.

However, local products and services also are more desirable. Consumers want to be part of the wide world. They want the world at their door. But, they prefer locally made products over imports. This gives small business owners an edge over the international corporations.

Queen Trumps King

The boys club is quickly becoming extinct. The shift in power is forcing businesses to think twice about their management and marketing practices.
Women make most of the purchases. Statistics say that women make 60% of all purchases – without consulting their husbands. That is why you now see children saying Vroom-Vroom in car commercials, and women selling legal services.

Power is shifting from men to women. Hotels now have rooms that are designed just for women and offer amenities that are not found in other rooms, such as chenille blankets, ionic hair dryers, and women’s floors will have extra security and women only lounges.

Management is shifting too. High powered women start their own businesses, and bring down the companies who wouldn’t promote them. This is forcing management to become more ‘women friendly.’ The world is too competitive to turn away talent just because the professional is a woman. Businesses need every edge they can get and that means hiring the best, even if it is a woman.

Every year analysts take a look at the business world. They measure the trends, validate what is new, evaluate what is disappearing. Some new trends have a real significance on the business world and will define success in the coming years.

Some current trends are the increase of eco-awareness and the number of new businesses popping up to meet new consumer needs. Eco-consultants for the home are learning their trade while passing on their skills. This is one business that is changing almost daily.

The disappearance of down time and down space is the next trend. The message ‘The office is closed…’ anymore. They expect the office to be open 24/7. They expect to be able to talk to someone whenever they click the button on the website, or telephone the office. The work at home, remote, and virtual offices are eliminating the term ‘down time.’

Radical Transparency

The Internet and more particularly blogs have given birth to Radical Transparency. Businesses are revealing their secrets online. Their CEOs are admitting when they do not have the answers. The blog reports when they are facing financial difficulty. In the old days businesses hid their secrets. Today, business owners are working and living among a world of customers who are as business savvy and able to read between the lines as the business owner is.

There are many stories of CEOs and business owners who saved their business by offering full disclosure. They won their client’s respect and confidence.

Personal Responsibility

Two decades ago the boss was the boss. He did as much or as little work as he wanted. His secretary or personal assistant did the major part of the workload. The manager took long lunches, attended meetings, and was often emotionally abusive.

Today’s bosses are learning about horizontal responsibility, and self-actualization of their employees. They hire life coaches to help them learn the ’7 habits of successful people’ and keep them on the path to success.

A Small World

The concept that ‘The World is Local’ has been growing for several years. It is now possible to be in Japan one day and Germany the next. Small business owners can talk with a supplier in Africa and one in Asia at the same time.

VoIP telephone service has made unlimited long distance the norm. Satellite has linked the globe’s network in ‘real time.’ We can read the newspaper online, watch thousands of local television shows via our computers, and watch video streaming from our competitor in Australia. It is easier for people to meet locally. The cell phone has made us instantly accessible.

However, local products and services also are more desirable. Consumers want to be part of the wide world. They want the world at their door. But, they prefer locally made products over imports. This gives small business owners an edge over the international corporations.

Queen Trumps King

The boys club is quickly becoming extinct. The shift in power is forcing businesses to think twice about their management and marketing practices.
Women make most of the purchases. Statistics say that women make 60% of all purchases – without consulting their husbands. That is why you now see children saying Vroom-Vroom in car commercials, and women selling legal services.

Power is shifting from men to women. Hotels now have rooms that are designed just for women and offer amenities that are not found in other rooms, such as chenille blankets, ionic hair dryers, and women’s floors will have extra security and women only lounges.

Management is shifting too. High powered women start their own businesses, and bring down the companies who wouldn’t promote them. This is forcing management to become more ‘women friendly.’ The world is too competitive to turn away talent just because the professional is a woman. Businesses need every edge they can get and that means hiring the best, even if it is a woman.

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Part 1 of 3-Roseanne